All my accounts were deleted! - Guild Wars Forums

ammad2006 · Feb 16, 2009, 02:23 PM // 14:23

Not sure what section this belongs in, but yesterday I logged onto Guild Wars only to find all of my accounts were deleted! Thats 1000 hours of GW just wasted! I did the -repair and all that stuff but nothing worked! What should I do?

Hyper.nl · Feb 16, 2009, 02:50 PM // 14:50

As far as I know, accounts never get deleted. Sure, they can get hacked, banned, stolen, stripped etc. but not deleted. If you don't know what the problem is, contact support.

Savio · Feb 16, 2009, 02:52 PM // 14:52

He probably means characters.

Kook~NBK~ · Feb 16, 2009, 03:37 PM // 15:37

Check your computer for viruses, keyloggers, trojans, and whatever other ugly crap that's out there and change your account's PW.

I know this isn't what you want to hear, but you're probalby going to have to start over with your characters.

Skyy High · Feb 16, 2009, 03:39 PM // 15:39

You got hacked. Not uncommon, really.

Massive Impulsa · Feb 16, 2009, 03:44 PM // 15:44

Sorry to say this but above is correct :>

Prob get a safer PW, and gtfo unreliable sites :>

poasiods · Feb 16, 2009, 03:46 PM // 15:46

Did you have right number of character slots? I get a bug sometimes where it displays four empty character slots (I have about 8) when I log in after being kicked off the game due to lag.

Icy The Mage · Feb 16, 2009, 08:23 PM // 20:23

was your password something stupid like "guild wars" "gw" "password" etc... or did you use the same email and password to sign up in a different place? If so, you sir, are in need of some serious common sense!

ammad2006 · Feb 16, 2009, 08:36 PM // 20:36

My password was something I only knew about and understood.
I have not been on 3rd party sites.
I have never given away my password.
I don't think I have any viruses, but I might.
BTW, how do I send a support ticket?
Thanks for answering!

Kerwyn Nasilan · Feb 16, 2009, 09:18 PM // 21:18

Need to stop dling all that pr0n buddy

But no if all your chars are deleted that is really a shame, check your computer for keyloggers and other viruses. Your password should not be in the dictionary or even a combination of dictionary words. Random words and numbers.

iVendetta · Feb 16, 2009, 10:28 PM // 22:28

I am terribly sorry. You should really contact ANET and settle matters. In the time being, run a complete virus scan of all your drives. Common case is that your password was keylogged, phished, or bruted (if it even works for GW).

If you have any passwords which are the same as your Guild Wars' account's, you should change them after a complete confirmation that your computer is clean (or they'll be logged and changed).

Arduin · Feb 16, 2009, 11:07 PM // 23:07

Support. Good luck.

DarkFlame · Feb 17, 2009, 04:33 AM // 04:33

Quote:

I don't think I have any viruses, but I might.

And thread to help secure your pc.

bladeoftheJEDI · Feb 18, 2009, 06:13 AM // 06:13

my friend just got his account hacked, he was stripped from our guild and hes never been to 3rd party sites, hes a true christian so hes not downloading prn or anything. where EXACTLY should he go to contact ArenaNet about this directly?
hes been to http://www.guildwars.com/support/default.php and is still wondering where to submit a Support Ticket.
Thanks in advance!

DarkFlame · Feb 18, 2009, 07:42 AM // 07:42

Quote:

Originally Posted by bladeoftheJEDI

hes been to http://www.guildwars.com/support/default.php and is still wondering where to submit a Support Ticket.

Go there, pick a language and then go to the "Ask a Question" tab. He'll get an automated response soon after. Read it and then reply back.

Feb 16, 2009, 02:23 PM // 14:23	#1
ammad2006 Banned Join Date: Aug 2008	All my accounts were deleted! Not sure what section this belongs in, but yesterday I logged onto Guild Wars only to find all of my accounts were deleted! Thats 1000 hours of GW just wasted! I did the -repair and all that stuff but nothing worked! What should I do?

Feb 16, 2009, 02:52 PM // 14:52	#3
Savio Teenager with attitude Join Date: Jul 2005 Guild: Fifteen Over Fifty [Rare]	He probably means characters. __________________ People are stupid.

Feb 16, 2009, 02:50 PM // 14:50	#2
Hyper.nl Desert Nomad Join Date: Oct 2006 Location: Defending Fort Aspenwood Profession: E/	As far as I know, accounts never get deleted. Sure, they can get hacked, banned, stolen, stripped etc. but not deleted. If you don't know what the problem is, contact support.

Feb 16, 2009, 03:37 PM // 15:37	#4
Kook~NBK~ Grotto Attendant Join Date: Mar 2005 Location: A little chalet outside Drok's Guild: Natural Born Killaz	Check your computer for viruses, keyloggers, trojans, and whatever other ugly crap that's out there and change your account's PW. I know this isn't what you want to hear, but you're probalby going to have to start over with your characters.

Feb 16, 2009, 03:39 PM // 15:39	#5
Skyy High Furnace Stoker Join Date: May 2006 Profession: R/	You got hacked. Not uncommon, really.

Feb 16, 2009, 03:44 PM // 15:44	#6
Massive Impulsa Jungle Guide Join Date: Mar 2007 Location: In Viking land! (Norwaii) Guild: Beyond the Gates of Infinity [sKy] Profession: R/Mo	Sorry to say this but above is correct :> Prob get a safer PW, and gtfo unreliable sites :>

Feb 16, 2009, 03:46 PM // 15:46	#7
poasiods Krytan Explorer Join Date: Apr 2008 Profession: R/	Did you have right number of character slots? I get a bug sometimes where it displays four empty character slots (I have about 8) when I log in after being kicked off the game due to lag.

Feb 16, 2009, 08:23 PM // 20:23	#8
Icy The Mage Forge Runner Join Date: Apr 2008 Location: Canada Profession: E/	was your password something stupid like "guild wars" "gw" "password" etc... or did you use the same email and password to sign up in a different place? If so, you sir, are in need of some serious common sense!

Feb 16, 2009, 08:36 PM // 20:36	#9
ammad2006 Banned Join Date: Aug 2008	My password was something I only knew about and understood. I have not been on 3rd party sites. I have never given away my password. I don't think I have any viruses, but I might. BTW, how do I send a support ticket? Thanks for answering!

Feb 16, 2009, 09:18 PM // 21:18	#10
Kerwyn Nasilan Forge Runner Join Date: Aug 2007 Location: WHERE DO YOU THINK Profession: W/	Need to stop dling all that pr0n buddy But no if all your chars are deleted that is really a shame, check your computer for keyloggers and other viruses. Your password should not be in the dictionary or even a combination of dictionary words. Random words and numbers.

Feb 16, 2009, 10:28 PM // 22:28	#11
iVendetta Lion's Arch Merchant Join Date: Nov 2008 Location: Where no man has ever gone before. Guild: Syndicate Nightmare [SyN]	I am terribly sorry. You should really contact ANET and settle matters. In the time being, run a complete virus scan of all your drives. Common case is that your password was keylogged, phished, or bruted (if it even works for GW). If you have any passwords which are the same as your Guild Wars' account's, you should change them after a complete confirmation that your computer is clean (or they'll be logged and changed).

Feb 16, 2009, 11:07 PM // 23:07	#12
Arduin Grotto Attendant Join Date: May 2005 Location: The Netherlands Guild: Limburgse Jagers [LJ] Profession: R/	Support. Good luck.

Feb 18, 2009, 06:13 AM // 06:13	#14
bladeoftheJEDI Ascalonian Squire Join Date: Feb 2009 Location: Pacific Guild: Jedi Master Academy[JEDI] Profession: E/	my friend just got his account hacked, he was stripped from our guild and hes never been to 3rd party sites, hes a true christian so hes not downloading prn or anything. where EXACTLY should he go to contact ArenaNet about this directly? hes been to http://www.guildwars.com/support/default.php and is still wondering where to submit a Support Ticket. Thanks in advance!